To reset your shared hosting control panel password kindly proceed with the below steps:
1. Login to your APC billing account at https://billing.apc.sg/clientarea.php
2. Once you have login, click on your service.
![pwdrst1.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617893/original/cUmPuucy8yzmzGbIt-Zk7ryMU2gfc2sl7g.png?1683110874)
![pwdrst2.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617896/original/adnh6oMyT24KdNcMFSgAQwrIcsezqKtiSA.png?1683110876)
![pwdrst3.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617892/original/L_Lu6t8MvnCCI2ChaHyrmuOqe_6SZ0JI7Q.png?1683110874)
Alternative Method to Reset Password using Hosting Control Panel
If your domain name is resolving to APC server, there is alternate method to reset using Plesk/cPanel login page. Kindly proceed to your Plesk/cPanel login and select "Reset Password" or "Forgot your password?".
Note: "Username" is not your email address. It is the hosting username created for your hosting account. If you do not know what is it, you may refer to this article.
![pwdrst4.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617890/original/4iI3RJ6Y9Lr-49IY3luaJr-CLXguZu92rw.png?1683110873)
![pwdrst5.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617891/original/6OKGV712dXOULFz4gmY4vLCKTFPRQsdpmw.png?1683110874)
1. Login to your APC billing account at https://billing.apc.sg/clientarea.php
2. Once you have login, click on your service.
![pwdrst1.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617893/original/cUmPuucy8yzmzGbIt-Zk7ryMU2gfc2sl7g.png?1683110874)
![pwdrst2.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617896/original/adnh6oMyT24KdNcMFSgAQwrIcsezqKtiSA.png?1683110876)
![pwdrst3.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617892/original/L_Lu6t8MvnCCI2ChaHyrmuOqe_6SZ0JI7Q.png?1683110874)
Alternative Method to Reset Password using Hosting Control Panel
If your domain name is resolving to APC server, there is alternate method to reset using Plesk/cPanel login page. Kindly proceed to your Plesk/cPanel login and select "Reset Password" or "Forgot your password?".
Note: "Username" is not your email address. It is the hosting username created for your hosting account. If you do not know what is it, you may refer to this article.
![pwdrst4.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617890/original/4iI3RJ6Y9Lr-49IY3luaJr-CLXguZu92rw.png?1683110873)
![pwdrst5.png](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14121617891/original/6OKGV712dXOULFz4gmY4vLCKTFPRQsdpmw.png?1683110874)